Refund and Cancellation Policy
Last updated: 11 October 2026
This policy explains when you can get money back for wallet recharges and paid services on Apna AI Pandit.
1. Wallet recharges
A recharge is added to your wallet once the payment gateway confirms it. Your money goes into the wallet, so recharges are generally not refundable.
Money debited but wallet not credited: this is usually fixed automatically within a few minutes. If it is not, contact us with the payment reference. We will either credit your wallet or refund the amount to the original payment method, normally within 5–7 working days.
Duplicate or accidental recharge: if the amount has not been used, you can ask for a refund within 7 days of the payment. It goes back to the original payment method.
Bonus, cashback and promotional credit is never refundable.
2. Chat and voice call
You are charged per minute only while a session is active. You can end a session at any time, and charging stops when you do.
If a chat or call fails because of a problem on our side (for example, no reply was delivered or the call dropped because of a server error), contact us within 7 days. Valid cases get wallet credit for the minutes affected.
We do not refund because you disagree with, or did not like, an astrological answer. Astrology is a matter of interpretation; please read our Disclaimer.
3. Paid reports (Palm, Face, 1-Year, 5-Year, Kundli and others)
If a paid report fails to generate, the amount is refunded to your wallet automatically.
If a report finishes but the photo was unclear, the report will say which parts could not be read. Retake a clear photo before you pay; we do not refund reports made from unclear photos.
If a finished report is clearly blank, corrupted or made for the wrong profile because of our error, contact us within 7 days. We will regenerate it or credit your wallet.
A report cannot be cancelled once generation has started.
4. Unused wallet balance
Wallet balance cannot be withdrawn or transferred. If you delete your account, unused balance is forfeited. The exception is money you paid in the last 7 days and have not used: you can ask for that back before you delete your account.
5. How to request a refund
In the app go to Account → FAQs → Contact us, or email [email protected]. Include:
your registered mobile number;
the date of the payment or session;
the payment or transaction reference.
We reply within 48 hours. Approved refunds to wallet are instant. Refunds to the original payment method normally take 5–7 working days, depending on your bank or payment provider.
6. Contact
Email: [email protected]
