Privacy Policy
Last updated: 11 October 2026
This Privacy Policy explains how Apna AI Pandit ("we", "us", "our"), operated by Umesh Kumar (proprietor), collects, uses, shares and protects your information when you use the Apna AI Pandit mobile app (package com.apnaaipandit.astrology) and the website https://apnaaipandit.com (together, the "Service"). By using the Service you agree to this Policy.
1. Information we collect
1.1 Information you give us
Mobile number: used to sign you in with a one-time password (OTP).
Birth profile details: name, gender, date of birth, time of birth (optional) and place of birth for you and for any family members you add. We need these to calculate your Kundli, Panchang, matchmaking, numerology and horoscope results.
Chat messages: the questions you ask the AI Pandit and the replies you receive.
Voice audio: if you use the AI voice call feature, we process your voice to convert it to text and we may store the call recording and transcript.
Palm and face photos: if you order a palm or face reading report, we process the photos you take or upload.
Support messages and feedback: anything you send us through support tickets, ratings or feedback.
Optional details: such as an email address if you provide one.
1.2 Information collected automatically
Device and log data: IP address, device model, operating system, app version and request logs. We use these for security, fraud prevention and troubleshooting.
Push notification token: a Firebase Cloud Messaging token, used to send you notifications you can turn off.
Transaction data: wallet recharges, the amounts charged for chats, calls and reports, and the payment status and reference returned by the payment gateway.
We do not collect your precise device location, contacts, SMS messages or photos from your gallery other than the ones you choose to upload. We do not store your card, UPI or bank details; the payment gateway handles them.
2. App permissions
Camera: only when you scan your palm or face for a report.
Microphone (record audio): only during an AI voice call.
Notifications: to send reminders, offers and report-ready alerts. You can turn these off in your phone settings.
Internet: required for the Service to work.
3. How we use your information
To provide the Service: astrology calculations, AI chat and voice replies, reports, PDFs and matchmaking.
To sign you in, keep your account secure and stop abuse such as spam, fraud or misuse of OTPs.
To process payments, maintain your wallet balance, issue receipts and handle refunds.
To personalise replies, for example by remembering facts you shared earlier in chat so the AI Pandit does not ask again.
To send service messages and, where allowed, offers. You can opt out of promotional notifications.
To improve answer quality, fix bugs and meet our legal obligations.
We do not sell your personal data, and we do not use it for third-party advertising.
4. How AI is used
Our astrology calculations run on our own servers. To write natural-language replies, voice and reports, we send the needed data to the AI service providers listed below. This data can include your question, the relevant chart details, your first name and, for palm or face reports, your photos. We send only what each request needs. Our agreements with these providers do not allow them to use your data to train their models, where the provider offers this option. AI output can be wrong; please read our Disclaimer.
5. Who we share information with
We share data only with service providers who help us run the Service, and only as much as each one needs:
AI providers, which generate text, voice and image analysis: OpenAI, DeepSeek, Google (Gemini), Anthropic (Claude) and Sarvam AI (speech-to-text and text-to-speech). Which provider handles a request depends on our configuration.
Payment gateways: Razorpay and RazCrypto, for processing wallet recharges.
SMS gateway: to deliver the OTP to your mobile number.
Google Firebase: for push notifications.
Map and geocoding services: Open-Meteo, Photon and OpenStreetMap Nominatim. We send them only the place-of-birth text so they can find its coordinates and time zone.
Email service: for receipts and support replies.
Hosting provider: the servers that run the Service.
Authorities: when required by law, or to protect our users, the public or our rights.
Some of these providers process data outside India. When this happens, we rely on the safeguards in their terms.
6. Data retention
Account, birth profiles, chats, reports, voice recordings and scan photos are kept while your account is active, so that you can see your history.
When you delete your account, see section 7.
Payment and wallet transaction records are kept for up to 8 years, because tax and accounting laws require it.
Security logs are kept for a limited period, normally up to 180 days.
7. Deleting your account
You can delete your account at any time in the app: Account → tap your name at the top (or Saved Profiles) → Delete Account. If you cannot use the app, follow the steps at https://apnaaipandit.com/delete-account.
When you delete your account:
Your sign-in is disabled immediately and all sessions and notification tokens are revoked.
Your birth profiles, chats, voice recordings, scan photos and reports are deleted or anonymised within 30 days.
Transaction records are kept only as required by law (see section 6).
Any unused wallet balance is forfeited, except where the Refund Policy says otherwise.
You can also delete a single birth profile from the app at any time.
8. Security
Data is sent over HTTPS. Sensitive keys are encrypted at rest. Palm/face photos and paid-report PDFs are kept in private storage and can be opened only by their owner. Access to our systems is restricted and logged. No system is 100% secure, but we work to protect your data and will notify you as required by law if a breach affects you.
9. Your rights
Subject to applicable law, including India's Digital Personal Data Protection Act, 2023, you can:
access your data;
correct it (most details can be edited in the app);
delete it;
withdraw consent;
nominate a person to exercise these rights for you.
To make a request, write to us at the address in section 12.
10. Children
The Service is meant for users aged 18 and above. Wallet recharges and payments may be made only by adults. You may add birth details of a minor family member only if you are their parent or guardian. If you believe a child has given us data without consent, contact us and we will delete it.
11. Changes to this Policy
We may update this Policy. The "Last updated" date will change, and for significant changes we will notify you in the app.
12. Contact and Grievance Officer
Grievance Officer: Umesh Kumar
Email: [email protected]
We aim to acknowledge complaints within 24 hours and resolve them within 15 days.
